Privacy policy

1. Introduction

Rexon London values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us in Uganda. By using our services, you consent to the practices described here.

2. Information We Collect

2.1 Personal Data: Name, phone number, email, billing/delivery address, payment details.
2.2 Usage Data: Website visits, device details, IP address, and preferences.
2.3 Transaction Data: Orders placed, payment history, and communications.

3. How We Use Information

To process orders and deliver products.
To provide customer support and respond to inquiries.
To send updates, promotions, or offers (with your consent).
To improve services, website experience, and product range.
To comply with Ugandan laws and financial reporting obligations.

4. Sharing of Data

With trusted third-party service providers (delivery, payment gateways).
With regulators, law enforcement, or government agencies when legally required.
Never sold or rented to third parties.

5. Data Security

We implement strict technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal data as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

7. Your Rights

Under Ugandan law, you have the right to:

Access and request a copy of your personal data.
Correct or update inaccurate data.
Request deletion of your data, subject to legal retention obligations.
Opt out of marketing communications at any time.

8. International Data Transfers

If your data is transferred outside Uganda (e.g., for processing in the UK), we ensure appropriate safeguards are in place.

9. Contact Us

For questions, requests, or complaints:
📧 Email: [info@newrapiduganda.com]
📞 Phone: [+256 747 032572]
📍 Address: [Kikuubu Jesco Houses, JHD 11/12, Kampala, Uganda]