Shipping policy

1. Order Processing

Orders are processed within 1–2 business days (Mon–Sat, public holidays excluded)..Orders placed after 12:00 PM (EAT) are treated as next-business-day.

2. Information We Collect

2.1 Personal Data: Name, phone number, email, billing/delivery address, payment details.
2.2 Usage Data: Website visits, device details, IP address, and preferences.
2.3 Transaction Data: Orders placed, payment history, and communications.

3. How We Use Information

To process orders and deliver products.
To provide customer support and respond to inquiries.
To send updates, promotions, or offers (with your consent).
To improve services, website experience, and product range.
To comply with Ugandan laws and financial reporting obligations.

4. Sharing of Data

With trusted third-party service providers (delivery, payment gateways).
With regulators, law enforcement, or government agencies when legally required.
Never sold or rented to third parties.

5. Data Security

We implement strict technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal data as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.